Cancellation policy

Cancellation is possible up to 14 days before arrival free of charge and must be done in writing by the main booker. The date of receipt is the date of cancellation.
If you cancel from the 14th day before arrival or later, we are obliged to charge 30% of the total travel sum.

Due to Covid-19, we offer you the option to rebook your holiday up to 1 day before arrival in the following cases:

  • a closed border (of Germany or country of origin);
  • a negative travel advice to the destination region;
  • quarantine obligation on arrival and/or return in combination with a negative travel advice.

The above must have been communicated on the official website of the German government.

The travel sum of the booking may be higher if the rates for the new travel dates are higher. You then pay the difference.

If you do not show up (no show), Das Moselhaus will charge you the costs of the entire stay.